888 dhaka Privacy Policy

This Privacy Policy ("Policy") provides detailed guidance on how 888 dhaka manages the personal information of platform users ("you" or "user"). By registering on the 888 dhaka website or using its services, you agree to the terms of this Policy. This Policy applies together with our Terms and Conditions, and both documents together form the basis of the agreement between you and 888 dhaka.

We believe privacy is a fundamental right. That is why we collect only the information that is genuinely necessary to operate the service, and we never sell that information to third parties.

888 dhaka collects information from users at various stages. The information collected can broadly be divided into three categories:

1.1 Registration and Identity Information

Information you provide when creating an account includes:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• Documents required for identity verification (such as a national identity card)

To open an account at 888 dhaka, you must be at least 21 years old. Submitting the documents required for age verification is mandatory.

1.2 Transaction and Financial Information

The following information is automatically recorded during deposits and withdrawals:

• Transaction amount, date, and time
• Payment method used (bKash, Nagad, or Rocket)
• Mobile banking account number (the full number is never displayed)
• Transaction reference number

1.3 Technical and Usage Information

When you use the 888 dhaka website or app, certain technical information is automatically collected:

• IP address and device identifier
• Browser type, operating system, and device model
• Time of site visits, page navigation, and session information
• Cookie and local storage data

888 dhaka uses collected information only for specific and legitimate purposes. The main purposes for which information is used are described below:

2.1 Account Management and Service Delivery

Registration information is used to create, secure, and manage your account. Transaction information is used to process financial activity, handle bonuses, and keep records of deposits and withdrawals.

2.2 Security and Fraud Prevention

Technical information is analysed to detect suspicious activity, prevent unauthorised access, and stop misuse of multiple accounts or bonuses. 888 dhaka is committed to maintaining a fair and secure platform for all users.

2.3 Communication and Customer Support

Your mobile number and email address are used for important account notifications, transaction confirmations, password reset OTPs, and customer support. Our support team is available in both Bengali and English via 24/7 live chat and email.

2.4 Service Improvement and Analysis

By analysing usage patterns, we continually improve the platform's performance, loading speed, and user experience. This analysis is carried out entirely at an aggregate level — no individual profiling is done.

The 888 dhaka website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

3.1 Essential Cookies

These cookies are essential for the core functionality of the website. They are used to maintain login sessions, save form data, and carry out security checks. These cookies cannot be disabled, as the website will not work properly without them.

3.2 Functional Cookies

These cookies are used to remember your preferred language, theme, or other personal settings. They make each of your visits more convenient.

3.3 Analytics Cookies

Analytics cookies are used to understand which pages users visit most, where they spend more time, and which features are used most. This information helps us improve our service. You can disable these cookies by changing your browser settings.

888 dhaka never sells your personal information to third parties. However, information may be disclosed on a limited basis in the specific circumstances below:

4.1 Service Provider Partners

We work with trusted third parties for specific services such as payment processing, technology infrastructure, and customer support. These partners receive only the information necessary to provide the contracted service, and we have strict confidentiality agreements with them.

4.2 Legal Obligations

Information may be disclosed where legally required in order to comply with a court order or a lawful directive from a government authority. In such cases, only the minimum necessary information is provided.

4.3 Prevention of Financial Crime

Information may be provided to the relevant authorities where necessary to prevent money laundering or financial fraud. This is consistent with international financial security regulations.

888 dhaka applies industry-standard technical and administrative measures to protect your personal information.

• Data transfer between your device and our servers is fully secured through SSL (Secure Socket Layer) encryption.
• Passwords are stored using strong cryptographic hashing algorithms — no staff member can see your actual password.
• Access to sensitive data is strictly controlled under role-based access control rules.
• Regular security audits and vulnerability assessments are conducted.
• Servers and databases are protected by multiple layers of firewalls and intrusion detection systems.

However, no one can guarantee 100% security when transmitting information over the internet. We therefore ask you not to share your password with anyone and to log out of your account after using a device that belongs to someone else.

888 dhaka retains your information only for as long as necessary. All information is kept in full while your account is active. Even after an account is closed, financial transaction records must be retained for a specified period as required by law.

Information related to financial fraud investigations or legal disputes is retained until that process is complete. Your information is not held for any other purpose or for an unreasonably long period beyond that.

As a user of 888 dhaka's services, you have the following rights regarding your own information:

7.1 Right to Access Information

You can log in to your account at any time to view a summary of the information collected about you. For complete information, please contact our customer support team.

7.2 Right to Correct Information

If any of your registered information is incorrect, please notify our customer service team via live chat. Applicable information will be corrected after identity verification.

7.3 Right to Request Deletion

You may request that your account be closed. After closure, personally identifiable information will be deleted where possible, though some financial records may need to be retained due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or offers, you can set your preference through account settings or via customer support. Transaction confirmations and security-related messages will always be sent.

As part of responsible gaming, we always respect your decisions. Visit our Responsible Gaming Guidelines page to learn more.

Some games or services on the 888 dhaka platform are powered by third-party software providers such as Pragmatic Play, PG Soft, JILI, and Evolution. These providers may have their own privacy policies, which are outside our control.

888 dhaka does not send your personal information to third-party providers. Only limited session-based data is exchanged to run the technical operation of games, and this data does not directly identify you.

888 dhaka reserves the right to amend this Privacy Policy as needed. For any significant changes, you will be notified at your registered email or mobile number, and the "Last Updated" date at the top of the page will be changed.

Continued use of 888 dhaka after any changes will be taken as your agreement to the updated Policy. We therefore advise you to review this page regularly. You can also visit our Frequently Asked Questions (FAQ) page for general queries.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly. Our team is always ready to assist in both Bengali and English.